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Shipping Policy
Shipping Policy
Effective Date: 11 April 2025
Thank you for shopping with Sugrbby.co. This Shipping Policy outlines the terms and conditions under which we process, dispatch, and deliver your orders. By placing an order, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–3 business days after receiving full payment.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume or unforeseen delays, processing times may be extended. You will be notified accordingly.
2. Shipping Methods and Delivery Timeframes
We offer multiple shipping options:
| Shipping Type | Estimated Delivery Time | Details |
|---|---|---|
| Standard Shipping | 4–7 business days | PAN India delivery |
| Express Shipping | 1–3 business days | Additional charges may apply |
| International | 7–21 business days | Subject to customs and local delivery standards |
Note: Delivery timelines are estimates and may vary due to factors beyond our control such as weather, customs delays, or courier issues.
3. Shipping Charges
Shipping costs are calculated at checkout based on weight, volume, and destination.
Free shipping may be offered on qualifying orders or promotions, as indicated on the website.
Express and international shipping charges are non-refundable.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link.
Tracking information may take up to 24 hours to update on the courier’s system.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout. We are not liable for:
Orders delivered to incorrect addresses
Delivery delays caused by inaccurate or incomplete address information
6. Delays and Force Majeure
Sugrbby.co is not responsible for shipping delays due to:
Natural disasters
Public holidays
Courier service disruptions
Customs processing (for international orders)
7. Customs, Duties, and Taxes (For International Orders)
The customer is solely responsible for all customs duties, import taxes, and other fees imposed by the destination country.
These charges are not included in the item price or shipping cost.
8. Lost, Stolen, or Damaged Shipments
If your order is lost or arrives damaged, contact us immediately at support@sugrbby.co with your order number and photographic evidence (if applicable).
We will coordinate with the shipping carrier to resolve the issue. Resolutions may include replacement or refund, subject to verification.
9. Change of Shipping Address
If you need to modify your shipping address, contact us within 12 hours of placing the order. Once the order is processed, address changes are not possible.
10. Contact Us
For any shipping-related inquiries, please reach out to our support team: